ServiceNow, Inc. (NOW) operating KPIs

NOWNYSEServices-Prepackaged SoftwareFiscal year ends December 31

Financials through Q2 FY2026, quarter ended Jun 30, 2026Last filing: 10-Q on Oct 28, 2026Score 15/3039% above fair value

$105.12−4.55 (-4.15%)

Close on Oct 30, 2026Market cap $108.69BP/E 65.7Yield –

ServiceNow subscription renewal rate (%)

Industry-leading enterprise retention rate (97%–99% across 38 consecutive quarters Q1 2017 → Q2 2026 and 11 fiscal years FY2015 → FY2025).

Quarterly Annual

Latest, 2025

98.0%

Period ended Dec 31, 2025

Change on a year earlier

0.0 pts

98.0% in 2024

History

11 years

Since 2015

Sources

Documents cited below

Annual history

Hover a value to see the sentence it was read from; calculated values show their formula

Period	Ended	Subscription renewal rate (%)	Year on year	Source
2025	Dec 31, 2025	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2026-01-29 ↗
2024	Dec 31, 2024	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2025-01-30 ↗
2023	Dec 31, 2023	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2024-01-25 ↗
2022	Dec 31, 2022	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2023-01-31 ↗
2021	Dec 31, 2021	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2022-02-03 ↗
2020	Dec 31, 2020	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2021-02-12 ↗
2019	Dec 31, 2019	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2020-02-20 ↗
2018	Dec 31, 2018	98.0%	+1.0 pts	ServiceNow Form 10-K, filed 2019-02-27 ↗
2017	Dec 31, 2017	97.0%	-1.0 pts	ServiceNow Form 10-K, filed 2018-02-28 ↗
2016	Dec 31, 2016	98.0%	0.0 pts	ServiceNow Form 10-K, filed 2018-02-28 ↗
2015	Dec 31, 2015	98.0%	–	ServiceNow Form 10-K, filed 2018-02-28 ↗

Cite this data

StockData. (2026). ServiceNow Subscription renewal rate (%), annual 2015–2025 [Data set]. Compiled from ServiceNow SEC filings and investor materials. https://stockdatahq.com/stocks/now/kpis/renewal-rate

See every metric in the ServiceNow KPI table. Data updated Oct 24, 2026.