ServiceNow, Inc. (NOW) operating KPIs

NOWNYSEServices-Prepackaged SoftwareFiscal year ends December 31

Financials through Q2 FY2026, quarter ended Jun 30, 2026Last filing: 10-Q on Oct 28, 2026Score 15/3039% above fair value

$105.12−4.55 (-4.15%)

Close on Oct 30, 2026Market cap $108.69BP/E 65.7Yield –

KPIs

Operating metrics that drive ServiceNow's business · fiscal year ends December 31

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ServiceNow's fiscal year ends December 31 — Q2 2026 = Apr–Jun 2026.

Column labels

Metric	Q2 2026 2026-06-30	Q1 2026 2026-03-31	Q4 2025 2025-12-31	Q3 2025 2025-09-30	Q2 2025 2025-06-30	Q1 2025 2025-03-31	Q4 2024 2024-12-31	Q3 2024 2024-09-30	Q2 2024 2024-06-30	Q1 2024 2024-03-31	Q4 2023 2023-12-31	Q3 2023 2023-09-30

Total Remaining Performance Obligations — RPO (period end)($M)4	29,000	27,700	28,200	24,300	23,900	22,100	22,300	19,500	18,600	17,700	18,000	14,400
Total RPO growth y/y (stated)(%)	21.0%	25.0%	26.5%	24.0%	29.0%	25.0%	23.0%	36.0%	31.0%	26.0%	29.0%	26.0%
Total RPO constant-currency growth y/y (stated)(%)	22.0%	23.5%	22.5%	23.0%	25.5%	25.5%	26.0%	33.0%	31.5%	27.0%	27.5%	23.5%
Total RPO in constant currency (stated)($M)	29,200	27,300	27,200	24,100	23,300	22,200	22,700	19,100	18,700	17,800	17,900	14,100
Current RPO share of total RPO — expected to be recognized over next 12 months(%)	46.0%	46.0%	46.0%	47.0%	46.0%	47.0%	46.0%	48.0%	47.0%	48.0%	48.0%	52.0%
Current Remaining Performance Obligations — cRPO (next 12 months, period end)($M)3	13,200	12,640	12,850	11,350	10,920	10,310	10,270	9,360	8,780	8,450	8,600	7,430
Current RPO (cRPO) growth y/y (stated)(%)	21.0%	22.5%	25.0%	21.0%	24.5%	22.0%	19.0%	26.0%	22.0%	21.0%	24.0%	27.0%
Current RPO (cRPO) constant-currency growth y/y (stated)(%)	21.5%	21.0%	21.0%	20.5%	21.5%	22.0%	22.0%	23.5%	22.5%	21.0%	23.0%	24.0%
Current RPO (cRPO) in constant currency (stated)($M)	13,280	12,450	12,440	11,270	10,650	10,310	10,490	9,180	8,840	8,490	8,520	7,270
Deferred revenue — current portion (period end)($M)3	8,057	8,030	8,314	6,347	6,802	6,737	6,819	5,457	5,615	5,700	5,785	4,440
Deferred revenue — noncurrent portion (period end)($M)	135	99	120	115	110	117	95	77	85	100	81	46
Revenue recognized from beginning deferred revenue balance($M)	3,400	3,200	800	3,000	2,800	2,600	600	2,500	2,400	2,200	-8,700	2,000
Net change in deferred revenue (operating cash flow statement)($M)	-104	-278	1,892	-449	-116	-148	1,534	-263	-82	-10	1,302	-128
Capitalized deferred commissions — noncurrent portion (period end)($M)2	1,136	1,129	1,114	1,017	1,017	1,012	999	946	928	930	919	807
Capitalized deferred commissions — current portion (period end)($M)	594	591	590	559	551	533	517	502	482	474	461	417
Amortization of capitalized deferred commissions($M)	172	168	167	161	148	145	147	140	132	131	126	115

Subscription renewal rate(%)	98.0%	97.0%	98.0%	97.0%	98.0%	98.0%	98.0%	98.0%	98.0%	98.0%	99.0%	98.0%
Customers with Annual Contract Value (ACV) > $5M (period end)2	658	630	603	553	528	508	502	469	442	425	420	387
Customers with ACV > $5M growth y/y (stated)(%)	23.0%	22.0%	20.0%	18.0%	19.5%		21.0%
Average ACV of customers with ACV > $5M($M)	15.2	14.8	14.7	14.7	14.4	14.2	14.1	13.6	13.4	13.2	13	12.6
Customers with Annual Contract Value (ACV) > $1M (period end, legacy headline metric through FY2024)1							2,109	2,020	1,988	1,933	1,897	1,789
Average ACV of customers with ACV > $1M($M)							5	4.80	4.70	4.60	4.50	4.40
Transactions closed with Net New ACV > $1M in period3	123		244	103	89	72	170		88	59	168	83
Deals > $1M Net New ACV growth y/y (stated)(%)									26.0%		33.0%	20.0%
Transactions closed with Net New ACV > $5M in period		16			11		19	15		8
New logo transactions with Net New ACV > $1M in period					11		15		6

Trailing 12-Month (TTM) Net New ACV share — Technology Workflows(%)2	48.0%	49.0%	50.0%	52.0%	52.0%	53.0%
TTM Net New ACV share — CRM & Industry and Core Business Workflows(%)	32.0%	30.0%	29.0%	28.0%	30.0%	29.0%
TTM Net New ACV share — Creator Workflows & Others(%)	20.0%	21.0%	21.0%	19.0%	18.0%	18.0%
Quarterly Net New ACV share — Technology / IT Workflows (legacy single-quarter mix through Q4 2025)(%)2			47.0%	53.0%	56.0%	48.0%	52.0%	54.0%	54.0%	52.0%	55.0%	60.0%
Quarterly Net New ACV share — CRM & Industry / Customer & Employee Workflows(%)			31.0%	24.0%	26.0%	34.0%	30.0%	31.0%	29.0%	30.0%	29.0%	25.0%
Quarterly Net New ACV share — Creator Workflows & Others(%)			22.0%	23.0%	18.0%	18.0%	18.0%	15.0%	17.0%	18.0%	16.0%	15.0%
Top 20 deals penetration — ITSM / Service Ops (out of 20 largest deals in quarter)8		17	16	15						16		14
Top 20 deals penetration — ITOM (out of 20)		17	16	15						16		14
Top 20 deals penetration — ITAM (out of 20)		17	17	15			20	20				14
Top 20 deals penetration — Security & Risk (out of 20)		15	19	12				14		11	12	14
Top 20 deals penetration — CRM / Customer & Industry Workflows (out of 20)		16	16	14	17			15		10	18	14
Top 20 deals penetration — Core Business / Employee Workflows (out of 20)		13	13	13	16			13		10		14
Top 20 deals penetration — Creator Workflows (out of 20)		16	19					17		10		14
Top 20 deals including multiple products (>=3 to >=8 products, out of 20)		17		20	20			18	14	15		18
Top 20 deals penetration — Workflow Data Fabric (out of 20)			16		17
CRM / Customer & Industry Workflows deals > $1M Net New ACV5		16		15	17		30	17	14
Technology Workflows deals > $1M Net New ACV		33		50	40
Core Business / Employee Workflows deals > $1M Net New ACV		12		14					12
Creator Workflows deals > $1M Net New ACV		11	32					13	10
Now Assist AI deals > $1M Net New ACV			35	12					11
Transactions including 5 or more Now Assist AI products		36			21
Self-hosted (on-premises) subscription revenue recognized upfront upon delivery($M)2	149	138	122	104	109	157	134	81	68	126	112	67
Direct sales organization share of total revenues(%)	75.0%	77.0%		78.0%	78.0%	77.0%		78.0%	79.0%	78.0%		79.0%
Third-party partner share of professional services cost of revenues(%)	42.0%	37.0%		33.0%	33.0%	34.0%		27.0%	21.0%	15.0%		10.0%
Subscription revenue — Digital workflow products (legacy product disaggregation through FY2023)($M)1							2,545	2,398	2,248	2,231	2,092	1,961
Subscription revenue — ITOM products (legacy product disaggregation through FY2023)($M)							321	317	294	292	273	255

Next-Quarter Guidance: Subscription revenues — low end (issued in quarter t for t+1)($M)7	3,975	3,815	3,650	3,420	3,260	3,030	2,995	2,875	2,660	2,525	2,510	2,320
Next-Quarter Guidance: Subscription revenues — high end($M)	3,980	3,820	3,655	3,430	3,265	3,035	3,000	2,880	2,665	2,530	2,515	2,325
Next-Quarter Guidance: Subscription revenues growth y/y (midpoint/high)(%)	20.5%	21.0%	18.5%	17.5%	20.0%	19.0%	18.5%	21.5%	20.0%	21.5%	24.0%	24.5%
Next-Quarter Guidance: Subscription revenues constant-currency growth y/y(%)	20.0%	21.5%	19.0%	18.0%	20.5%	19.5%	20.0%	22.0%	20.5%	22.0%	24.0%	23.5%
Next-Quarter Guidance: Current RPO (cRPO) growth y/y(%)	19.5%	19.0%	22.5%	23.0%	18.5%	19.5%	19.5%	21.5%	22.5%	20.5%	20.0%	20.5%
Next-Quarter Guidance: Current RPO (cRPO) constant-currency growth y/y(%)	20.0%	19.5%	20.0%	19.0%	18.0%	19.5%	20.5%	21.5%	22.0%	20.5%	20.0%	21.0%
Next-Quarter Guidance: Non-GAAP operating margin(%)	31.0%	26.5%	31.5%	30.0%	30.5%	27.0%	30.0%	29.0%	29.5%	25.0%	29.0%	27.5%
Next-Quarter Guidance: Weighted-average diluted shares (post-split adjusted)(M)	1,050	1,040	1,050	210	210	209	210	209	209	208	208	206
Full-Year Guidance: Subscription revenues — low end (updated in quarter t)($M)7	15,760	15,735	15,530	12,835	12,775	12,640	12,635	10,655	10,575	10,560	10,555	8,635
Full-Year Guidance: Subscription revenues — high end($M)	15,780	15,775	15,570	12,845	12,795	12,680	12,675	10,660	10,585	10,575	10,575	8,640
Full-Year Guidance: Subscription revenues growth y/y(%)	22.5%	22.0%	20.5%	20.5%	19.5%	18.5%	18.5%	23.0%	22.0%	21.5%	21.5%	25.5%
Full-Year Guidance: Subscription revenues constant-currency growth y/y(%)	21.0%	21.0%	20.0%	20.0%	20.0%	19.0%	20.0%	22.5%	22.0%	22.0%	22.0%	25.0%
Full-Year Guidance: Non-GAAP subscription gross margin(%)	81.0%	81.5%	82.0%	83.5%	83.5%	83.5%	83.5%	84.5%	84.5%	84.5%	84.5%	84.0%
Full-Year Guidance: Non-GAAP operating margin(%)	31.5%	31.5%	32.0%	31.0%	30.5%	30.5%	30.5%	29.5%	29.5%	29.0%	29.0%	27.0%
Full-Year Guidance: Non-GAAP free cash flow margin(%)	35.0%	35.0%	36.0%	34.0%	32.0%	32.0%	32.0%	31.0%	31.0%	31.0%	31.0%	30.0%
Full-Year Guidance: Weighted-average diluted shares (post-split adjusted)(M)	1,040	1,040	1,050	210	210	209	210	208	208	208	208	206
Subscription revenues in constant currency (Non-GAAP stated)($M)4	3,848	3,572	3,412	3,267	3,086	3,031	2,859	2,711	2,552	2,517	2,332	2,173
Subscription revenues growth y/y (GAAP stated)(%)	24.5%	22.0%	21.0%	21.5%	22.5%	19.0%	21.0%	23.0%	23.0%	25.0%	27.0%	27.0%
Subscription revenues constant-currency growth y/y (Non-GAAP stated)(%)	23.0%	19.0%	19.5%	20.5%	21.5%	20.0%	21.0%	22.5%	23.0%	24.5%	25.5%	24.5%
Total revenues in constant currency (Non-GAAP stated)($M)2	3,957	3,668	3,513	3,374	3,187	3,115	2,950	2,792	2,637	2,597	2,403	2,243
Total revenues growth y/y (GAAP stated)(%)	24.0%	22.0%	20.5%	22.0%	22.5%	18.5%	21.0%	22.0%	22.0%	24.0%	26.0%	25.0%
Total revenues constant-currency growth y/y (Non-GAAP stated)(%)	22.5%	19.0%	19.5%	20.5%	21.5%	19.5%	21.0%	22.0%	22.5%	24.0%	24.0%	22.5%
Professional services & other revenues in constant currency (Non-GAAP stated)($M)2	109	96	101	107	101	84	91	81	85	80	71	70
PS & other revenues growth y/y (GAAP stated)(%)	8.5%	18.5%	13.0%	31.0%	19.5%	4.5%	26.0%	14.0%	13.0%	11.0%	-10.0%	-19.0%
PS & other revenues constant-currency growth y/y (Non-GAAP stated)(%)	7.0%	15.5%	11.0%	29.5%	18.0%	6.0%	26.5%	13.5%	13.5%	11.0%	-11.0%	-21.5%
Non-GAAP operating income (stated)($M)8	1,173	1,199	1,101	1,140	955	953	872	872	720	791	717	676
Non-GAAP operating margin (stated)(%)	29.5%	32.0%	31.0%	33.5%	29.5%	31.0%	29.5%	31.0%	27.0%	30.0%	29.0%	30.0%
GAAP operating margin (stated)(%)	4.0%	13.5%	12.5%	17.0%	11.0%	14.5%	13.0%	15.0%	9.0%	13.0%	11.0%	10.0%
Non-GAAP total gross profit (stated)($M)5	3,107	2,988	2,865	2,756	2,604	2,536	2,423	2,310	2,170	2,174	2,007	1,875
Non-GAAP total gross margin (stated)(%)	78.0%	79.5%	80.5%	81.0%	81.0%	82.0%	82.0%	83.0%	83.0%	83.0%	82.0%	82.0%
Non-GAAP subscription gross profit (stated)($M)	3,123	2,997	2,867	2,744	2,590	2,532	2,416	2,305	2,156	2,161	1,996	1,868
Non-GAAP subscription gross margin (stated)(%)	80.5%	81.5%	82.5%	83.0%	83.0%	84.5%	84.5%	85.0%	85.0%	86.0%	84.0%	84.0%
Non-GAAP professional services gross profit (stated)($M)	-16	-9	-2	12	14	4	7	5	14	13	11	7
Non-GAAP professional services gross margin (stated)(%)	-14.0%	-9.0%	-2.0%	11.0%	14.0%	4.0%	8.5%	7.0%	16.0%	16.0%	15.0%	10.0%
Non-GAAP net income (stated)($M)3	930	1,012	959	1,010	854	846	769	775	651	707	643	603
Non-GAAP diluted EPS (post-5:1 split adjusted)($)	0.90	0.97	0.92	4.82	4.09	4.04	3.67	3.72	3.13	3.41	3.11	2.92
Non-GAAP basic EPS (post-5:1 split adjusted)($)	0.90	0.98	0.92	4.86	4.13	4.09	3.72	3.76	3.16	3.45	3.14	2.95
Non-GAAP effective tax rate (stated)(%)	21.0%	21.0%	20.0%	20.0%	20.0%	20.0%	20.0%	20.0%	20.0%	20.0%	19.0%	19.0%
Non-GAAP free cash flow margin (stated)(%)	16.0%	44.0%	57.0%	17.5%	16.5%	48.0%	47.5%	17.0%	14.0%	47.0%	55.0%	9.0%
Operating cash flow margin (GAAP stated)(%)	14.5%	44.5%	62.5%	24.0%	22.5%	54.5%	55.0%	24.0%	24.0%	52.0%	66.0%	14.0%
Stock-based compensation as % of total revenues (stated)(%)	16.5%	15.0%	14.0%	14.5%	15.5%	15.0%	15.0%	15.0%	17.0%	16.0%	17.0%	18.0%
Capital expenditures as % of total revenues (stated)(%)	4.0%	5.0%	6.0%	7.0%	7.0%	8.0%	8.0%	7.0%	8.0%	8.0%	8.0%	7.0%

Armis, Inc. acquisition (closed April 1, 2026) — Total purchase consideration($M)8	7,637
Armis acquisition — Goodwill recognized($M)	5,323
Armis acquisition — Identifiable intangible assets acquired($M)	2,530
Moveworks, Inc. acquisition (closed Dec 15, 2025) — Total purchase consideration($M)			2,407
Moveworks acquisition — Goodwill recognized($M)			1,748
Moveworks acquisition — Identifiable intangible assets acquired($M)			770
Veza, Inc. acquisition (closed March 2026) — Total purchase consideration($M)		1,237
Veza acquisition — Goodwill recognized($M)		826
Veza acquisition — Identifiable intangible assets acquired($M)		356

Public cloud & third-party data center hosting purchase obligations (period end)($M)8			4,800	4,800	4,800	840	805
Cloud & data center hosting obligations — Year 1($M)	401	331	372	340	340
Cloud & data center hosting obligations — Year 2($M)	573	500	331	330	330
Cloud & data center hosting obligations — Year 3($M)	704	630	500	500	500
Cloud & data center hosting obligations — Year 4($M)	2,900	2,800	630	630	630
Cloud & data center hosting obligations — Year 5($M)			2,826	2,800	2,800
Cloud & data center hosting obligations — Thereafter($M)			0
Other purchase obligations (software, marketing & corporate services)($M)			3,287
Data center & facility capital expenditure commitments (quarterly footnote)($M)			1,900	1,900	1,900	1,900	1,900
Property and equipment, gross (period end)($M)8	4,265	4,211	4,125	3,903	3,683	3,455	3,271	3,196	2,980	2,773	2,643	2,379
Computer equipment — data center servers, storage & networking (gross)($M)	3,399	3,383	3,332	3,174	3,016	2,797	2,697	2,642	2,449	2,254	2,136	1,902
Leasehold and building improvements (gross)($M)	482	438	433	413	351	326	320	316	316	315	292	280
Computer software (gross)($M)	130	126	126	121	117	111	106	107	104	98	96	94
Office furniture and equipment (gross)($M)	126	119	117	109	88	87	85	88	87	90	86	89
Construction in progress — data center & office buildouts (gross)($M)	128	145	117	86	111	134	63	43	24	16	33	14
Accumulated depreciation($M)	-2,088	-1,961	-1,836	-1,776	-1,698	-1,570	-1,508	-1,478	-1,374	-1,323	-1,285	-1,180
Property and equipment, net($M)	2,177	2,250	2,289	2,127	1,985	1,885	1,763	1,718	1,606	1,450	1,358	1,199
Depreciation expense($M)	155	148	143	133	120	112	107	96	88	80	105	98
Total operating lease liabilities (period end)($M)15	936	940	912	911	919	909	789	756	767	785	796	773
Operating lease right-of-use (ROU) assets($M)	836	831	806	807	818	810	693	661	675	698	715	699
Operating lease liabilities — current portion($M)	114	118	112	107	104	103	102	106	98	92	89	91
Operating lease liabilities — noncurrent portion($M)	822	822	800	804	815	806	687	650	669	693	707	682
Operating & data center leases signed but not yet commenced (undiscounted)($M)	328	341	381				157			60	61
Total undiscounted future operating lease payments($M)	1,085	1,091	1,070	1,072	1,085	1,073	924	894	891	923	937	919
Undiscounted lease maturity — Remainder of fiscal year($M)	68	113		35	69	100		31	57	92		28
Undiscounted lease maturity — Year 1($M)	162	154	147	142	139	132	130	135	130	128	109	107
Undiscounted lease maturity — Year 2($M)	159	151	145	139	135	129	114	112	106	105	127	118
Undiscounted lease maturity — Year 3($M)	151	143	143	138	133	125	111	97	91	90	105	96
Undiscounted lease maturity — Year 4($M)	136	128	134	130	124	117	106	91	86	86	89	80
Less: Imputed interest on operating leases($M)	149	151	158	161	166	164	135	138	124	138	141	146
Operating lease cost recognized in period($M)	43	42	38	37	36	36	32	33	32	33	33	33
Operating cash outflows for operating leases($M)	43	29	27	27	29	24	24	20	22	19	21	21
ROU assets obtained in exchange for new operating lease liabilities($M)	39	61	30	22	32	141	63	7	3	11	37	69
Weighted-average discount rate on operating leases(%)	4.0%	4.0%	4.0%	4.0%	4.0%	4.0%	4.0%	4.0%	4.0%	4.0%	3.8%	4.0%
Goodwill (period end)($M)2	9,837	4,541	3,578	1,820	1,778	1,305	1,273	1,291	1,239	1,224	1,231	1,204
Goodwill additions from acquisitions in period($M)	5,323	977	1,752	39			17				0
Intangible assets, net (period end)($M)12	3,781	1,479	1,121	391	319	230	209	214	220	224	224	242
Intangible assets, gross($M)	4,663	2,144	1,709	939	834	719	675	659	641	622	599	590
Developed technology intangibles (gross)($M)	3,515	1,573	1,316	811	726	625	581	575	557	538	516	507
Customer relationships intangibles (gross)($M)	871	400	238				5
Patents (gross)($M)	83	83	83	83	83	83	83	73	73	73	72	72
Other intangible assets (gross)($M)	194	88	72	45	25	11	6	11	11	11	11	11
Accumulated amortization of intangible assets($M)	882	665	588	548	515	489	466	445	421	398	375	348
Amortization of purchased intangible assets($M)	219	77	41	33	25	21	23	23	24	24	22	21
Expected intangible amortization — Remainder of fiscal year($M)	391	268		36	58	68		22	44	64		22
Expected intangible amortization — Year 1($M)	776	346	269	103	80	55	80	76	72	68	84	82
Expected intangible amortization — Year 2($M)	726	315	253	91	69	44	50	45	42	38	63	62
Expected intangible amortization — Year 3($M)	700	292	228	78	59	37	36	31	27	24	33	33
Expected intangible amortization — Year 4($M)	648	242	210	60	41	22	28	26	23	19	19	19

Total employees / headcount (period end)5	30,457	29,732	29,187	28,000	27,294	26,698	26,293	25,743	24,469	23,362	22,668	22,166
Research and development headcount (period end)	9,627	9,583	9,556	9,203	8,874	8,640	8,351	8,393	7,912	7,520	7,211	6,920
Sales and marketing headcount (period end)	10,195	9,696	9,463	9,295	9,271	9,219	9,302	9,008	8,585	8,209	7,966	7,934
Subscription cost of revenues headcount (period end)	6,203	6,014	5,760	5,297	5,003	4,749	4,619	4,351	4,063	3,853	3,622	3,421
Professional services & other cost of revenues headcount (period end)	1,163	1,121	1,036	936	878	859	840	905	917	894	1,015	1,089
General and administrative headcount (period end)	3,269	3,318	3,372	3,269	3,268	3,231	3,181	3,086	2,992	2,886	2,854	2,802
Total stock-based compensation expense($M)7	652	547	494	492	499	470	454	426	444	422	413	413
Stock-based compensation — Research and development($M)	283	236	207	203	196	185	176	150	170	159	149	150
Stock-based compensation — Sales and marketing($M)	179	150	142	141	155	148	146	144	141	134	127	132
Stock-based compensation — General and administrative($M)	84	76	56	59	61	58	55	57	59	59	71	68
Stock-based compensation — Subscription cost of revenues($M)	96	84	78	78	76	68	66	64	62	58	54	52
Stock-based compensation — Professional services & other cost of revenues($M)	13	12	11	11	11	11	11	11	12	12	12	11
Unrecognized compensation cost — unvested RSUs (period end)($M)	4,900	4,800	3,200	3,400	3,800	4,100	2,900	3,100	3,300	3,600	2,500	2,700
Unrecognized compensation cost — unvested stock options (period end)($M)	210	67	47	1	3	4	7	10	15	21	28	30
Unvested RSUs & PRSUs outstanding (period end, thousand shares post-5:1 split)14	46,824	44,270	26,011	5,456	6,234	6,825	28,940	6,354	7,024	7,615	6,262	6,964
Unvested service-based RSUs (thousand shares post-split)	44,100	41,500	24,300	5,100	5,700	6,300	5,300	5,900	6,500	7,100	5,800	6,500
Unvested performance-based PRSUs (thousand shares post-split)	2,700	2,800	1,700	400	500	500	500	500	500	500	500	500
Unvested RSUs — weighted-average grant-date fair value ($/sh post-split)($)	128	133	159	778	759	741	126	614	601	592	507	500
Unvested RSUs — aggregate intrinsic value($M)	4,600	4,600	4,000	5,000	6,400	5,400	6,100	5,700	5,500	5,800	4,400	3,900
RSUs & PRSUs granted in period (thousand shares post-split)	7,904	23,435	12,092	177	203	2,014	165	261	220	2,385	183	163
RSUs & PRSUs vested in period (thousand shares post-split)	3,745	4,211	11,907	755	636	838	635	752	662	895	758	824
RSUs vested — aggregate intrinsic value($M)	400	400	500	600	700	800	600	600	500	700	400	501
RSUs & PRSUs forfeited/canceled in period (thousand shares post-split)	1,605	965	2,782	200	158	139	96	179	149	137	127	126
Stock options outstanding (thousand shares post-split)	7,339	5,200	4,829	882	946	946	4,739	948	1,144	1,146	1,150	1,158
Stock options outstanding — weighted-average exercise price ($/sh post-split)($)	79.87	108	115	619	620	620	124	619	606	605	603	599
Stock options outstanding — aggregate intrinsic value($M)	284	105	185	266	386	166	418	261	207	180	119	68
Stock options exercisable (thousand shares post-split)	2,864	2,610	2,550	510	543	543	444	238	297	173	150	149
Stock options exercisable — weighted-average exercise price ($/sh post-split)($)	103	112	114	569	573	573	545	433	418	248	204	194
Stock options exercisable — aggregate intrinsic value($M)	60	42	100	179	247	122	229	110	109	89	75	54

Remaining share repurchase authorization (period end)($M)3	4,200	4,200	1,400	2,000	2,600	3,000	266	562	787	787	962	1,200
Shares repurchased on open market in quarter (thousand shares post-5:1 split)		20,154	3,567	644	381	316	293	272		225	400	500
Weighted-average share repurchase price in quarter ($/sh post-5:1 split)($)		110	167	906	947	944	1,007	829		777	640	563
Cash paid for share repurchases (cash flow statement)($M)	0	2,225	597	584	361	298	296	225	0	175	256	282
Foreign exchange forward contracts notional — non-designated balance sheet hedges (period end)($M)1	3,500	3,100	2,500	3,000	2,500	2,200	2,200	2,300	2,200	2,100	1,700	1,592
Foreign exchange forward contracts notional — designated cash flow hedges (period end)($M)	2,300	2,200	2,200	1,800	1,800	1,800	1,700	1,600	1,600	1,500

U.S. Private Fixed Investment in Software (BEA: B985RC1Q027SBEA, SAAR)($M)	809,260	790,780	774,940	762,760	744,660	722,980	705,310	694,470	680,290	663,870	650,530	637,810

Total GAAP revenues($M)2	3,987	3,770	3,568	3,407	3,215	3,088	2,957	2,797	2,627	2,603	2,437	2,288
Subscription revenues (GAAP)($M)	3,877	3,671	3,466	3,299	3,113	3,005	2,866	2,715	2,542	2,523	2,365	2,216
Professional services and other revenues (GAAP)($M)	110	99	102	108	102	83	91	82	85	80	72	72
Total GAAP gross profit($M)4	2,818	2,830	2,734	2,633	2,491	2,437	2,326	2,213	2,075	2,083	1,921	1,792
Total GAAP gross margin(%)	70.5%	75.0%	76.5%	77.5%	77.5%	79.0%	79.0%	79.0%	79.0%	80.0%	79.0%	78.0%
Subscription GAAP gross profit($M)2	2,847	2,851	2,749	2,633	2,488	2,444	2,330	2,219	2,073	2,082	1,922	1,796
Subscription GAAP gross margin(%)	73.5%	77.5%	79.5%	80.0%	80.0%	81.5%	81.0%	82.0%	82.0%	83.0%	81.0%	81.0%
Cost of subscription revenues (GAAP)($M)	1,030	820	717	666	625	561	536	496	469	441	443	420
Professional services & other GAAP gross profit / (loss)($M)2	-29	-21	-15		3	-7	-4	-6	2	1	-1	-4
Professional services & other GAAP gross margin(%)	-26.5%	-21.0%	-13.5%	0.5%	3.0%	-8.5%	-4.0%	-7.0%	2.0%	1.0%	-1.0%	-6.0%
Cost of professional services & other revenues (GAAP)($M)	139	120	117	108	99	90	95	88	83	79	73	76
Total cost of revenues (GAAP)($M)	1,169	940	834	774	724	651	631	584	552	520	516	496
Revenue by geography — North America($M)6	2,522	2,359	2,246	2,133	2,006	1,963	1,829	1,778	1,665	1,637	1,537	1,452
United States share of North America revenues(%)	95.0%	96.0%		94.0%	94.0%	94.0%		94.0%	94.0%	94.0%		94.0%
Revenue by geography — EMEA($M)	997	979	913	873	834	782	797	700	661	676	634	585
Revenue by geography — Asia Pacific and Other($M)	468	432	409	401	375	343	331	319	301	290	266	251
Long-lived assets (PP&E net) by geography — North America($M)1	1,411	1,451	1,437	1,331	1,237	1,207	1,144	1,080	1,025	928	871	786
United States share of North America long-lived assets(%)	83.0%	82.0%	82.0%	81.0%	79.0%	80.0%	79.0%	78.0%	76.0%	78.0%	79.0%	83.0%
Long-lived assets (PP&E net) by geography — EMEA($M)	501	522	563	532	505	449	428	426	390	338	312	257
Long-lived assets (PP&E net) by geography — Asia Pacific and Other($M)	265	277	289	264	243	229	191	212	191	184	175	156
GAAP operating income / (loss)($M)11	162	503	443	572	358	451	374	418	240	332	270	231
Total operating expenses (GAAP)($M)	2,656	2,327	2,291	2,061	2,133	1,986	1,952	1,795	1,835	1,751	1,651	1,561
Sales and marketing expense (GAAP)($M)	1,372	1,216	1,150	1,056	1,128	1,054	1,027	944	960	923	847	799
Research and development expense (GAAP)($M)	915	823	773	750	734	703	668	626	643	606	562	549
General and administrative expense (GAAP)($M)	369	288	368	255	271	229	257	225	232	222	242	213
Income / (loss) before income taxes (GAAP)($M)	438	673	541	694	471	555	463	516	334	425	347	299
Provision for / (benefit from) income taxes (GAAP)($M)	140	204	140	192	86	95	79	84	72	78	52	57
GAAP net income / (loss)($M)	298	469	401	502	385	460	384	432	262	347	295	242
GAAP diluted EPS ($/sh)($)	0.29	0.45		0.48	0.37	0.44		0.41	0.25	0.33		0.23
GAAP basic EPS ($/sh)($)	0.29	0.45		0.48	0.37	0.44		0.42	0.25	0.34		0.24
Weighted-average diluted shares (GAAP)(M)	1,034	1,040	1,047	210	209	209	209	209	208	208		1,031
Weighted-average basic shares (GAAP)(M)	1,031	1,035		1,038	1,036	1,034		1,031	1,028	1,026		1,022
Operating cash flow (GAAP)($M)12	587	1,670	2,238	813	716	1,677	1,635	671	620	1,341	1,605	311
Capital expenditures — property and equipment additions (positive)($M)	114	141	238	235	190	205	253	202	262	135	261	136
Free cash flow (OCF − CapEx)($M)	634	1,665	2,032	592	535	1,477	1,400	471	359	1,225	1,344	196
Investing cash flow($M)	-6,654	-451	-498	-551	-423	-217	-738	-658	-371	-734	-444	-525
Financing cash flow($M)	5,874	-2,236	-739	-657	-546	-398	-471	-292	-137	-443	-381	-333
Cash paid for income taxes, net of refunds($M)	92	38	102	52	93	36	47	71	91	21	24	40
Cash and cash equivalents (period end)($M)	2,503	2,702	3,726	2,725	3,124	3,369	2,310	1,885	2,159	2,056	1,897	1,112
Short-term marketable securities (period end)($M)	2,161	2,480	2,558	2,686	3,008	3,228	3,458	3,410	3,254	3,054	2,980	2,955
Long-term marketable securities (period end)($M)	2,043	2,724	3,771	4,266	4,655	4,335	4,111	3,829	3,472	3,666	3,203	2,939
Accounts receivable, net (period end)($M)	2,201	1,713	2,627	1,548	1,696	1,359	2,240	1,308	1,518	1,306	2,036	1,168
Total assets (period end)($M)	31,666	24,381	26,038	21,789	22,051	20,972	20,383	18,434	18,207	17,544	17,387	15,091
Total liabilities (period end)($M)	19,150	12,653	13,074	10,488	11,119	10,833	10,774	9,144	9,541	9,437	9,759	7,909
Total stockholders' equity (period end)($M)	12,516	11,728	12,964	11,301	10,932	10,139	9,609	9,290	8,666	8,107	7,628	7,182

23 metrics have no data in the last 12 quarters — .

Italic numbers are calculated by StockData from reported figures (hover for the formula). Numbers with a dotted underline are read from the text of earnings releases and presentations; hover to see the exact sentence. Tick a row to add it to the chart above (up to 8 lines).

Methodology and excluded metrics

Latest reported company quarter: Q2 2026 (ended June 30, 2026; Form 8-K filed July 22, 2026 and Form 10-Q filed July 23, 2026); latest completed fiscal year: FY2025 (ended December 31, 2025; Form 10-K filed January 29, 2026).
Core operating KPIs cover Remaining Performance Obligations ($29.0B total RPO and $13.20B current RPO at Q2 2026), Enterprise Customer Cohorts (658 customers with ACV > $5M at an average ACV of $15.2M; legacy $1M+ ACV cohort through Q4 2024; 97%–99% renewal rate across 38 consecutive quarters), Large Deal Velocity (123 deals > $1M Net New ACV in Q2 2026), Workflow & AI Net New ACV Mix (TTM and quarterly across Technology, CRM/Industry & Core Business, and Creator Workflows), Top 20 Deals Penetration across 8 workflow families, Self-Hosted Upfront Subscription Revenue, and 33 quarters of Next-Quarter and Full-Year Financial Guidance.
In Q1 2025, ServiceNow raised its headline customer cohort threshold in Form 10-Q/10-K from $1M+ ACV to $5M+ ACV (recast back to Q1 2023 in Investor Presentations). In Q1 2026, ServiceNow shifted its Investor Presentation workflow Net New ACV mix from single-quarter to Trailing Twelve Months (TTM). Both the current series and the historical series (marked legacy) are preserved.
In December 2025 (Q4 2025), ServiceNow completed a 5-for-1 common stock split. All historical RSU/option counts, grant/exercise prices, diluted share counts, Non-GAAP EPS, and monthly/quarterly share repurchase volumes and prices prior to December 2025 are normalized to a post-split basis.
Group 5 presents self-reported audited UK statutory accounts from Companies House for ServiceNow UK Limited (FY2018–FY2025: £790.7M turnover, £397.1M intercompany distributor fee, and 1,174 employees in FY2025), Armis Security UK Ltd. (FY2022–FY2025, subsidiary of Armis acquired April 1, 2026 for $7.4B), and UK Moveworks Limited (FY2021–FY2025, subsidiary of Moveworks acquired December 15, 2025 for $2.68B), alongside M&A purchase price allocations.
No parent-only financial statements exist under U.S. GAAP (Form 10-K Item 15(b) omits Schedule I), so no Consolidated − Parent subtraction is performed.
Monthly columns include 30 months of Part II Item 2 share repurchases (2023-08 → 2026-03; no shares were repurchased in Q2 2026 following the Armis cash acquisition) and U.S. BLS / FRED software & information sector indicators through September 2026 (3 months ahead of Q2 2026).
All figures are strictly as reported (with verbatim quotes on hover for text-extracted metrics; bound figures such as 'over 8,800 customers', 'crossed $1B AI ACV', and 'over $600M Now Assist ACV' are excluded from table cells). The only arithmetic shown is period splitting (Q4 = full year − nine months; quarterly cash flow = YTD − prior YTD), displayed in italic with the formula.

Data updated 2026-10-24.

Every KPI on its own page

Full history, chart, sources and a citation for each metric

ServiceNow, Inc. (NOW) operating KPIs

KPIs

Every KPI on its own page

Remaining Performance Obligations (RPO & cRPO), Contract Balances & Billings (Key #1)

Enterprise Customer Cohorts ($5M+ & $1M+ ACV), Renewal Rate & Large Deal Velocity (Key #2)

Workflow & AI Portfolio Mix, Top 20 Deals Penetration & Delivery Model (Key #3)

Financial Guidance (Next-Quarter & Full-Year) & Non-GAAP / Constant-Currency Performance

Subsidiary Self-Reported Statutory Accounts (UK Companies House) & M&A Purchase Price Allocation

Purchase Obligations, Cloud & Data Center Infrastructure, Leases & Intangible Assets

Headcount by Department & Geography, Stock-Based Compensation, RSU/Option Activity & Proxy Pay Ratio

Monthly & Quarterly Share Repurchases and Foreign Exchange Hedging

Sustainability, Data Center Energy, Carbon Footprint & Workforce Diversity (Global Impact Reports)

U.S. Software & Information Sector Macro Indicators (BLS & BEA via FRED)

Product, Geographic & Consolidated Financial Context (Postgres DB & XBRL)