ServiceNow, Inc. (NOW) operating KPIs
NOWNYSEServices-Prepackaged SoftwareFiscal year ends December 31
Financials through Q2 FY2026, quarter ended Jun 30, 2026Last filing: 10-Q on Oct 28, 2026Score 15/3039% above fair value
$105.12−4.55 (-4.15%)
Close on Oct 30, 2026Market cap $108.69BP/E 65.7Yield –
ServiceNow non-GAAP professional services gross margin (stated) (%)
Annual figures from ServiceNow's filings and investor materials
Latest, 2025
7.0%
Period ended Dec 31, 2025
Change on a year earlier
-4.5 pts
11.5% in 2024
History
9 years
Since 2017
Sources
9
Documents cited below
Annual history
Hover a value to see the sentence it was read from; calculated values show their formula
| Period | Ended | Non-GAAP professional services gross margin (stated) (%) | Year on year | Source |
|---|---|---|---|---|
| 2025 | Dec 31, 2025 | 7.0% | -4.5 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2026-01-28 ↗ |
| 2024 | Dec 31, 2024 | 11.5% | +1.5 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2025-01-29 ↗ |
| 2023 | Dec 31, 2023 | 10.0% | 0.0 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2024-01-24 ↗ |
| 2022 | Dec 31, 2022 | 10.0% | -6.0 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2023-01-25 ↗ |
| 2021 | Dec 31, 2021 | 16.0% | +4.0 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2022-01-26 ↗ |
| 2020 | Dec 31, 2020 | 12.0% | +11.0 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2021-01-27 ↗ |
| 2019 | Dec 31, 2019 | 1.0% | -7.0 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2020-01-29 ↗ |
| 2018 | Dec 31, 2018 | 8.0% | -11.0 pts | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2019-01-30 ↗ |
| 2017 | Dec 31, 2017 | 19.0% | – | ServiceNow Earnings release (Form 8-K, EX-99.1), filed 2018-01-31 ↗ |
Cite this data
StockData. (2026). ServiceNow Non-GAAP professional services gross margin (stated) (%), annual 2017–2025 [Data set]. Compiled from ServiceNow SEC filings and investor materials. https://stockdatahq.com/stocks/now/kpis/ng-ps-gm
See every metric in the ServiceNow KPI table. Data updated Oct 24, 2026.