SAP SE (SAP) operating KPIs
SAPNYSEServices-Prepackaged SoftwareFiscal year ends December 31Also trades as SAPGF
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Close on Oct 30, 2026Market cap $288.72BP/E 34.4Yield 1.12%
SAP customer Net Promoter Score
Methodology updated from 2022. SAP's 2026 non-financial outlook moves to Cloud Customer Satisfaction (Cloud CSAT).
Latest, 2025
9
Period ended Dec 31, 2025
Change on a year earlier
-25.0%
12 in 2024
History
7 years
Since 2019
Sources
3
Documents cited below
Annual history
Hover a value to see the sentence it was read from; calculated values show their formula
| Period | Ended | Customer Net Promoter Score | Year on year | Source |
|---|---|---|---|---|
| 2025 | Dec 31, 2025 | 9 | -25.0% | SAP Integrated Report 2025 — data workbook, sheet 'Five-Year Summary' ↗ |
| 2024 | Dec 31, 2024 | 12 | +33.3% | SAP Integrated Report 2025 — data workbook, sheet 'Five-Year Summary' ↗ |
| 2023 | Dec 31, 2023 | 9 | +28.6% | SAP Integrated Report 2025 — data workbook, sheet 'Five-Year Summary' ↗ |
| 2022 | Dec 31, 2022 | 7 | -30.0% | SAP Integrated Report 2025 — data workbook, sheet 'Five-Year Summary' ↗ |
| 2021 | Dec 31, 2021 | 10 | +150.0% | SAP Integrated Report 2025 — data workbook, sheet 'Five-Year Summary' ↗ |
| 2020 | Dec 31, 2020 | 4 | -166.7% | SAP Integrated Report 2024 — data workbook, sheet 'Five-Year Summary' ↗ |
| 2019 | Dec 31, 2019 | -6 | – | SAP Integrated Report 2023 — data workbook, sheet 'Five-Year Summary' ↗ |
Cite this data
StockData. (2026). SAP Customer Net Promoter Score, annual 2019–2025 [Data set]. Compiled from SAP SEC filings and investor materials. https://stockdatahq.com/stocks/sap/kpis/nps
See every metric in the SAP KPI table. Data updated Oct 27, 2026.