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Salesforce, Inc.

CRMNYSEServices-Prepackaged SoftwareFiscal year ends January 31
Financials through Q2 FY2027, quarter ended Jul 31, 2026Last filing: 10-Q on Aug 27, 2026Score 19/3030% below fair value
$226.18−2.99 (-1.30%)

Close on Nov 2, 2026Market cap $186.15BP/E 20.6Yield –

Salesforce Agentforce Service (Service Cloud) by Quarter

Agentforce Service (Service Cloud) — Constant Currency YoY Growth (%)

QuarterlyAnnual

Salesforce Agentforce Service (Service Cloud): 5.0% in Q2 FY27, down 3.0 pts from a year earlier. That is the lowest of the 18 quarters on record here.

Latest, Q2 FY27
5.0%
Period ended Jul 31, 2026
Change on a year earlier
-3.0 pts
8.0% in Q2 FY26
History
18 quarters
Since Q1 FY23
Sources
13
Documents cited below

Where the Q2 FY27 figure comes from

“Agentforce Service 7% 8% 8% 7% 8% 5% 5%”

Source: Salesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗

Reported through Q2 FY27 in the Investor Presentation Appendix (+5% CC YoY in Q2 FY27); dollar disaggregation reported through Q4 FY26 ($9,818M in FY26).

Quarterly history

Hover a value to see the sentence it was read from; calculated values show their formula

PeriodEndedAgentforce Service (Service Cloud) — Constant Currency YoY Growth (%)Year on yearSource
Q2 FY27Jul 31, 20265.0%-3.0 ptsSalesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗
Q1 FY27Apr 30, 20265.0%-2.0 ptsSalesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗
Q4 FY26Jan 31, 20267.0%-2.0 ptsSalesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗
Q3 FY26Oct 31, 20258.0%-2.0 ptsSalesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗
Q2 FY26Jul 31, 20258.0%-3.0 ptsSalesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗
Q1 FY26Apr 30, 20257.0%-4.0 ptsSalesforce Investor Relations (CRM-Q2-FY27-Quarterly-Investor-Deck.pdf) ↗
Q4 FY25Jan 31, 20259.0%-3.0 ptsSalesforce Form 8-K (filed 2025-02-26) ↗
Q3 FY25Oct 31, 202410.0%-1.0 ptsSalesforce Form 8-K (filed 2024-12-03) ↗
Q2 FY25Jul 31, 202411.0%-1.0 ptsSalesforce Form 8-K (filed 2024-08-28) ↗
Q1 FY25Apr 30, 202411.0%-2.0 ptsSalesforce Form 8-K (filed 2024-05-29) ↗
Q4 FY24Jan 31, 202412.0%-3.0 ptsSalesforce Form 8-K (filed 2024-02-28) ↗
Q3 FY24Oct 31, 202311.0%-5.0 ptsSalesforce Form 8-K (filed 2023-11-29) ↗
Q2 FY24Jul 31, 202312.0%-6.0 ptsSalesforce Form 8-K (filed 2023-08-30) ↗
Q1 FY24Apr 30, 202313.0%-6.0 ptsSalesforce Form 8-K (filed 2023-05-31) ↗
Q4 FY23Jan 31, 202315.0%–Salesforce Form 8-K (filed 2023-03-01) ↗
Q3 FY23Oct 31, 202216.0%–Salesforce Form 8-K (filed 2022-11-30) ↗

Breakdown

What makes up agentforce Service (Service Cloud)

Cite this data

StockData. (2026). Salesforce Agentforce Service (Service Cloud) (%), quarterly Q1 FY23–Q2 FY27 [Data set]. Compiled from Salesforce SEC filings and investor materials. https://stockdatahq.com/stocks/crm/kpis/r-cc-service-50

See every metric in the Salesforce KPI table. Data updated Oct 25, 2026.